Support

Need help with Undryft? Email support@undryft.com and we’ll get back to you within two business days. Include the email address on your account and, for app issues, the version shown at the bottom of the Profile tab.

Common questions

How do I delete my account?

In the iOS app: Profile → Delete account. On the web: sign in and open Profile. Deletion is immediate and permanent — it removes your account and everything in it (contacts, notes, recordings, transcripts, reminders). If you only want a break, just sign out instead.

How do I export my data?

Sign in on the web and download your contacts as CSV from the export link on the contacts page. For a full copy of your data, email us and we’ll provide it within 30 days.

How do I manage or cancel my subscription?

Subscriptions are billed by Apple. Open Settings → your name → Subscriptions on your iPhone to change plans, cancel, or request a refund through Apple. Cancelling keeps your paid features until the end of the billing period, then moves you to the free plan — your data stays intact.

Notifications aren’t arriving

Check that push notifications are enabled both in the app (Profile → Push notifications) and in iOS Settings for Undryft. Check-in reminders arrive in the morning; you’ll get at most one per contact per due cycle.

A transcription looks wrong or never finished

Transcription usually completes within a couple of minutes of saving a recording. If a recording shows “Failed”, the audio is still saved — try re-recording in a quieter environment, or email us with the approximate time it was recorded.

Privacy and data requests

Access, correction, export, and deletion requests are covered in our Privacy Policy. Email support@undryft.com for anything you can’t do in the product itself.